The organization is key, especially as a business gets larger and segmented
The organization is key, especially as a business gets larger and segmented. As the business grows, responsibility amongst departments can get blurry. Who is in charge of managing an issue can lead to a chain of emails or bureaucratic tangle wire where nothing gets resolved. So, the larger the corporation, the more it needs software tools that precisely route issues to their separate departments. Enter claritick, an online ticketing system that helps teams and managers alike keep track of shipment orders, customer complaints, internal problems, and just overall items “tickets” that need to be followed up by staff.
When an order is made or a customer complains about the product or service, Claritick’s software automatically routes the “ticket” to the employee that’s strongest in managing it.
Whether you have an entire support team or just one ticket manager, claritick will get issues organized so solutions or resolutions can be made promptly. This is a system that customers and managers alike will appreciate. With claritick, managers will see all issues listed in an organized dashboard. Users will see when a ticket has been created and who it was assigned to. If a ticket is falling being on getting resolved (closed out), claritick will send an alert to management. claritick saves businesses from angry customers calling in to get a status update on their unresolved issue. claritick also connects to other apps such as convosio. With convosio, customers can text via live chat and a messenger bot will collect information and screen their issues with a pre-programmed series of questions. Customer responses to these questions will prompt the messenger bot to automatically create a ticket and route it to the appropriate staff. By linking convosio and claritick there’s no need for a large chat support department. Imagine the simplicity of just relying on a messenger bot to understand and route customer issues via a live chat icon that’s easily recognizable on your website. There’s no need to answer the phone or listen to frustration from the customer. Users can just focus on work knowing the ticket has been prepared to be viewed calmly so a thoughtful response can be made, which is optimal customer service.
For a large business with a wide array of issues or items to keep track of claritick is the answer. From tracking order shipments, managing customer returns or complaints, or just following up on invoice disputes with an outside vendor, claritick is a great system to keep important, time-sensitive items, organized.
Start your free trial today at claritick.com or send questions at: hello@claritick.com, (224)279–1076.
For supercharged results, try adding convosio as well, found at myDev.com
